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Getac IQMOTIVE DYNAMIC ONLINE SERVICE
Getac IQMOTIVE DYNAMIC ONLINE SERVICE
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Customer Service Diploma Online Training Course
Course Description These days more companies are looking for members who have outstanding customer service skills. More clients are focusing on the service they receive and are demanding that companies around the world provide them with a better service on a daily basis. Introduction to the Customer Services Diploma This information packed course gives you the skills you need to provide your clients with a higher level of service, whether you are dealing with them face to face, over the phone or online. The course comprises of eleven modules bursting with information which take around ten hours to complete. You get to study at your own pace and where you feel most comfortable, as long as you have access to the internet. The modules are accessible on all devices from PCs to laptops and tablets to mobile phones, giving you the convenience of studying from anywhere at any time. During your studies you will have access to guidance and support from our expert tutors. Further, this course is IVCAS approved, to give you complete peace of mind that you are completing an industry recognised diploma. What You Will Learn This course comprises of eleven information packed modules, these include: Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward. Understand your customers, find your niche and get a firm understanding of consumer rights law in the United Kingdom. Make a great first impression, learn how positive attitude, dress and body language affects how you are perceived. Learn how to care for your customer's needs, from seeing customer service from their perspective to the importance of communication. Get insight into how to retain your customers. Learn how to effectively deal with complaints, provide an outstanding after sales service and what you need to do in the case that the customer is wrong. Learn about the importance of face to face customer service. This module will teach you the importance of a positive first impression and how body language will play a role in the service you provide and how your service is perceived. Get a firm understanding of telephone customer service complete with eleven tips to improve your customer service levels over the phone. This module will also provide valuable insight into telephone etiquette. Understand the importance of electronic customer service. The do's and don'ts and tips on providing an effective service electronically in a world where everyone relies on the internet on a daily basis. The course will teach you how to deal with difficult customers, how to defuse anger, how to control your own emotions and how keeping calm can solve the problem that bit faster. Learn to deal with escalation to improve service levels. This module covers handling abusive clients, handling physical threats and how not to cave into the clients' demands. Learn how to make a good impression at all times by offering the best customer service and recapping the skills you have learned to ensure you can incorporate them into your daily duties without delay. Benefits of the Customer Services Diploma Customer services has become essential for all employees in all industries. It doesn't matter what industry you are working in right now, having a customer services diploma behind you can give you the knowledge and insight you need to provide your clients with a service that they expect and deserve, ensuring you help your business grow daily. Company owners are seeing the benefit of sending their teams for customer services training. Company owners see more enquiries convert to sales, happier customers and happier team members. The benefits of a customer services diploma are endless, but here are some you can take note of right way: You will learn how to exceed your customers' expectations. You will learn how to be courteous and helpful to each client you come in contact with. Your motivation levels will increase as you see your clients become more comfortable with you and the service you provide. Learn essential problem solving skills you can use daily. See your confidence soar as you get more comfortable with dealing with customers face to face, over the phone and online. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 11 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 10 hours to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 1: Understanding Customer Services Module 2 : The Customer Module 3 : Attitude Is Everything Module 4 : Caring For Your Customer’s Needs Module 5 : Customer Retention: How to Get Them Back Module 6 : Face to Face Customer Service Module 7 : Telephone Customer Service Module 8 : Electronic Customer Service Module 9 : Rescuing Difficult Customers Module 10 : Escalation Module 11 : Make an Impression Every Time Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major browsers / devices Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
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Electronic Customer Service Online Training Course
Course Description Traditionally, companies provided customer service face-to-face or by telephone. This changed with the advent of the internet, which has made it relatively inexpensive and simple to deal with customer queries via email and live chat services.Effective electronic customer service is built on a foundation of netiquette, the principles of written communication and a solid understanding of customer service. In this course, you will learn how to combine these factors to successfully offer your customers a great experience.What's Covered in the Course? Why electronic customer service is now the norm in modern businesses Why electronic customer service comes with advantages and disadvantages How to send appropriate online messages that positively engage customers and solve their problems How to show courtesy online and strike the right tone in both your emails and on your website The principles of good customer service and how these translate to an electronic environment Benefits of Taking This Course If you work in a customer service role, this course will teach you how to communicate with customers via email and online chat to resolve their problems and answer their queries. If you are a business owner, this course will help you make up your mind if you are considering incorporating electronic customer service into the day-to-day running of your business. If your role entails copywriting or marketing, this course will help you create more effective product descriptions for a company website. This course will help you write memorable emails that will make your customer pay attention to your messages, thereby increasing sales and boosting your company’s reputation. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 3 individual modules. Each module takes between 5 and 60 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 30 minutes to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 01: Introduction Module 02: Effective Customer Service Module 03: Tips and Tricks for Effective Customer Care Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major devices and browsers Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
Price: 29.00 £ | Shipping*: £ -
Customer Service CPD Accredited Online Course
Course Description Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service. Benefits Improve your career prospects. Learn valuable knowledge, skills, advice and guidance to help you achieve success. Study online from anywhere. Study at your own pace. Download and print your industry recognised certificate on successful completion. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements. What is the structure of the course?The course is broken down into bite-sized modules. You're free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that's convenient. Is there a test at the end of the course?Once you have completed all the modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing. What if I don't pass the test?If you don’t pass the test first time then you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it. How long does it take to complete the course?We estimate that the entire program is likely to take around 2-4 hours to work through initially, but you may want to allow more time to repeat some areas. You should allow an additional 30 minutes for the end of course test. LEARNING OUTCOMES Understanding of the aspects of delivering outstanding customer service Understanding the benefits of outstanding customer service Importance of handling complaints with care Recognise andamp; adapt to customer behaviour styles Manage customer satisfaction levels Courses Include 12 Months Unlimited Online Access to:Expert Online Training: Our courses use only the industry’s finest instructors. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.Visual Demonstrations andamp; Multimedia Presentations: Our courseware includes demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor.Navigation and Controls: These self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.Certificate of Completion: Upon completion of your training course, you will receive a Certificate of completion displaying your full name, course completed as well as the date of completion. You can print this out or save it digitally to showcase your accomplishment. Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
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Is the Active Directory Domain Service not available?
The availability of Active Directory Domain Service (AD DS) depends on the specific environment and configuration. If AD DS is not available, it could be due to various reasons such as network connectivity issues, server downtime, or configuration errors. It is important to troubleshoot the specific issue and address any underlying problems to ensure the availability of AD DS for the organization's users and systems. Regular monitoring and maintenance of AD DS can help prevent and resolve availability issues.
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Search online for an embroidery service for my leather jacket.
To find an embroidery service for your leather jacket, you can start by searching online for local embroidery shops or businesses that offer custom embroidery services. Look for reviews and ratings to ensure you choose a reputable service provider. You can also check with leather goods stores or tailors in your area as they may offer embroidery services or be able to recommend a trusted provider. Be sure to inquire about their experience with leather materials and ask to see samples of their work before making a decision.
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How do I find an internship search counseling service?
You can find an internship search counseling service by reaching out to your college or university's career services department. They often offer counseling and resources to help students find internships. You can also search online for internship search counseling services in your area, or ask for recommendations from professors, classmates, or professionals in your field of interest. Additionally, professional organizations related to your field may offer internship search counseling services or be able to provide guidance on where to find them.
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Search for a parcel delivery service.
One popular parcel delivery service is UPS, which offers reliable and efficient shipping options for both domestic and international deliveries. Another well-known option is FedEx, known for its fast and secure delivery services. Additionally, DHL is a global shipping company that provides a wide range of delivery options for businesses and individuals. It is important to compare prices, delivery times, and customer reviews when choosing a parcel delivery service that best fits your needs.
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Customer Service Video Based CPD Certified Online Course
Customer Service Online Course CPD Approved Course DescriptionCustomer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.But how is this done?How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.DEMO VIDEOCOURSE OUTLINEModule 1:About the CourseModule 2:What is Customer ServiceModule 3:The Goals of Great Customer ServiceModule 4:Discovering and Understanding Customer Needs Module 5: Delivering Maximum Levels of Customer Service Module 6: Making Customers Feel Great From the Start Module 7: Communication Skills Module 8: Non-verbal Communication and Body Language Module 9: Dealing with Customer ComplaintsDuration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).Recommended System Requirements Browser: Up to date web browser Video: Up to date video drivers Memory: 1Gb+ RAM Download Speed: Broadband (3Mb+) What is the structure of the course?The course is broken down into bite-sized modules. You're free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that's convenient. Is there a test at the end of the course?Once you have completed all the modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing. What if I don't pass the test?If you don’t pass the test first time then you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course.Certificate of Completion: Upon completion of your training course, you will receive a CPD Certified Certificate of Completion displaying your full name, course completed as well as the date of completion. You can print this out or save it digitally to showcase your accomplishment. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it. Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases
Price: 35.00 £ | Shipping*: £ -
Safeguarding Mental Health Service Users Online : A Guide for Practitioners
This unique guide equips practitioners with an understanding of e-safety and online risks for mental health service users.Drawing on research, theory and practice examples, it will enable them to critically evaluate safeguarding issues and develop practical and effective online safeguarding plans. Subjects covered include online communities and peer support, online identity, exploitation and abuse, bullying and aggression, and apps, online therapy and avatar therapy. This is an essential book for social work students, mental health social workers, AMHPs and other mental health professionals involved in safeguarding people who experience mental ill health.
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Jonny Lambert’s Bear and Bird Explore the Seashore : A Beach Search and Find Adventure
A search and find story book with peep-through pages revealing wonderful beach finds to spot and identify. Join Bear and Bird on their seaside trail to spot beach finds and wildlife in this picture book for 3-5 year olds.Jonny Lambert's Bear and Bird Explore the Seashore is a fun story and a beach nature guide.With captivating illustrations and “Can you spot?” panels, children can have fun looking out for different objects and wilderness on the beach. This interactive search-and-find story for kids offers:- Can-you-spot activities and peepholes to identify beach finds in different scenes. - Beautiful illustrations by popular artist Johnny Lambert. - Engaging text narrating each beach scene and bringing illustrations to life. This fun-to-share story for parents and children follows Bear and Bird as they spot an array of exciting finds!Children can enjoy the interactive element of spotting the crabs, shells and fish in each scene in this beach search and find adventure. At DK, we believe in the power of discovery. So why stop here? Renowned illustrator Jonny Lambert also brings you Bear and Bird Learn to Share, Bear and Bird Try, Try Again and Bear and Bird Make Friends, beautifully illustrated storybooks that set to teach young readers that sharing is caring!
Price: 10.99 £ | Shipping*: 3.99 £ -
American Service, Service Plate, Runner, Presentation Set/Service Plate Set, American Service Set, 6 Person,
AMERICAN SERVICE SET FOR 6 PEOPLE 1 PIECE RUNNER 120X35 6 PIECES AMERICAN SERVICE 35X45 THE PRODUCT IS MADE OF LINEN FABRIC AND DOES NOT STAIN. LACES ARE EMBROIDERED ON THE PRODUCT ON THE PIKO MACHINE.
Price: 86.76 € | Shipping*: 0.0 €
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How can the Active Directory Domain Service be enabled or installed?
The Active Directory Domain Service can be enabled or installed on a Windows Server by using the Server Manager. In the Server Manager, navigate to the "Add roles and features" option and select "Active Directory Domain Services" from the list of available roles. Follow the installation wizard to complete the installation process, which includes configuring the domain and promoting the server to a domain controller. Additionally, the Active Directory Domain Service can also be installed using PowerShell by running the Install-WindowsFeature cmdlet with the appropriate parameters.
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How can the Active Directory Domain Service be activated or installed?
The Active Directory Domain Service can be activated or installed by first installing the Active Directory Domain Services role on a Windows Server. This can be done through the Server Manager by selecting the 'Add roles and features' option. Once the role is installed, the Active Directory Domain Service can be configured by running the Active Directory Domain Services Configuration Wizard. This wizard will guide you through the process of setting up the domain, creating users, and managing permissions within the Active Directory.
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Is FIFA Online a paid service?
Yes, FIFA Online is a free-to-play service. Players can download and play the game for free, but there are optional in-game purchases available for items such as player packs and customization options. Players can choose to spend money on these optional purchases, but the base game itself is free to access.
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Can one also search suitcases in the customs service in the higher service?
Yes, customs officers in the higher service have the authority to search suitcases and other luggage as part of their duties to enforce customs laws and regulations. This may include searching for prohibited or restricted items, verifying the accuracy of declared goods, and preventing smuggling. The higher service customs officers are trained and authorized to conduct thorough and lawful searches of luggage to ensure compliance with customs laws and to protect national security.
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